Start Small

Successful process improvement initiatives start with an understanding of the business goals and strategy so as to deliver business value when processes are improved.

Process improvement initiatives must deliver some quantifiable successes and are best undertaken in small steps.

Once initial steps are successfully completed they can be built into process improvement programs.

Taking an incremental approach, with the smallest, most economical productive unit of work allows complete processes to be improved incrementally, building competency and skills, that are in line with the returns expected by the Stakeholders.

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It seems more efficient to repeat the same task over and over, in part because we expect we will get better at this task the more we do it. Unfortunately, in process-orientated work, individual performance is not nearly as important as the overall performance of the system.